Important Account Information for Customers Who Pay Quarterly Water Bills

Posted: February 1, 2024

Customers who pay quarterly water bills have 2 accounts.

Account 1 – Quarterly Water Bill (four bills annually)

Account 2 – Annual Parcel Tax (sent out in September, payable by October 31st)

You may have been paying the wrong account, but our accounting department caught the error and fixed it in the background. Unfortunately, due to the increase of customers, we can no longer continue with this procedure.

Please review your payment information for accurate payment allocation.

If you have any questions please contact the office, we are more than happy to help.  We can be reached at 250-765-5218, Mon-Fri 8:30-4. You can also visit us at the office located at #106-200 Dougall Rd N.

We appreciate your understanding and attention to this matter.

Kind Regards