Temporary Office Closure

Posted: March 17, 2020

For Immediate Release
March 17, 2020

Rutland Waterworks District Assures Continuation of Water Service

KELOWNA, March 17, 2020: In light of the global coronavirus outbreak, Rutland Waterworks District would like to assure its customers that water service to your homes is not at risk. Staff will continue to work to ensure your water is delivered to your home in the same safe manner that you have come to expect. 

As a safety precaution due to COVID-19 concerns, the Rutland Waterworks District administration office will be closed for 14 days beginning March 17, 2020. The general public phone line of 250-765-5218 will still continue to be operational during office hours from 8:30am to 4:00pm on Monday to Friday. Customers can still pay bills through the payment slot at the administration office, through the online payment system or at any financial institution. 

Rutland Waterworks District will not be accepting walk-in traffic at the administrative offices for bill payments or inquiries. It will also pause all nonessential services that interact directly with the public, such as meter repairs, until further notice. 

Emergency services, such as water main repairs, will continue to be serviced. Customers who wish to contact Rutland Waterworks District outside of office hours in the event of water service interruption or any other emergency may call the emergency call-out line at 250-861-4298.


About Rutland Waterworks District:

Rutland Waterworks District is a local water purveyor providing water service to the community of Rutland.

To see who your water provider is in the City of Kelowna, please visit its webpage at https://www.rutlandwaterworks.com/ and enter your address.

Please contact the office of Rutland Waterworks District for more information. 
Office: 250 765 5218
Email: [email protected]