COVID-19 Hardship Request

We understand that COVID-19 may have impacted you and or your business in our community.

Until September 1st 2020, we’re waiving late payment fees, administrative charges and call out fees for requested disconnections.

If you require support and deferral in the next 90 days, please fill in the form below. You can also email [email protected] explaining your circumstances, and to see if you are eligible for deferral or support and a member of our team will be in contact with you.

Please also be reminded that the office is closed to public access until further notice. You can call our office at 1-250-765-5218

Fill out my online form.