If you have any questions which are not answered by the information found on this web page, please feel free to contact our office.
106 - 200 Dougall Road N.
Kelowna, BC V1X 3K5
Phone: (250) 765-5218
Fax: (250) 765-7765
E-mail: [email protected]
Emergency Phone: (250) 861-4298 (Non Office Hours)
Hours of Operations: 8:30am to 4:00pm, Monday to Friday
In the event of an emergency, or water service interruption, the District office should be contacted at (250) 765-5218. After business hours, reports of main breaks, service breaks, or water quality concerns should be reported to the:
Rutland Waterworks After Hours Emergency Number (250)861-4298. This answering service will contact the Districts “On Call” employee who will address the problem. Any time there is a noticeable amount of water coming to the surface of a street or yard, or you suspect that there may be a main break or leak, the District should be notified.
If a water main break occurs in your neighborhood, District crews work quickly to make repairs and restore water service. Due to the urgency of repairing a main break, it may not be possible to notify customers of short interruptions in their water service. Every practical effort is made to minimize inconvenience to customers.
When a customer’s property is disturbed by District crews, the proper repairs will be made. During the appropriate months, District’s Landscape Maintenance Crew will grade lawns and plant grass seed as needed. In the colder months, soil is placed in the excavation and the remaining restoration work is rescheduled for warmer weather. Concrete and asphalt repairs are scheduled as the weather permits.