Our Mission

“Rutland Waterworks District’s mission is to provide safe, affordable drinking water that meets or exceeds the Interior Health Authority’s 4,3,2,1,0 standards, while maintaining proven customer service.”

ObjectivesSafe Drinking Water

Our water:

  • Consistently meets guidelines for Canadian drinking water quality Standards.
  • Has never been under an Interior Health boil order.
  • Soley ground water reliant
  • Is tested in our own water quality lab as well as an independent lab. It has recently been noted in a Kelowna Joint Water Committee (KJWC) commissioned report by Associated Engineering that Rutland Waterworks (RWD) is the only purveyor to meet IH 4,3,2,1,0 standard.

An Economical Cost

RWD strives to provide strong customer service and the lowest cost water to our ratepayers. A KJWC report commissioned by Associated Engineering confirms that RWD has the lowest rates in the greater Kelowna area. 

Progressive planning for the future. RWD has in place:

  • Capital works plan to 2017.
  • Continued commitment to customers to maintain low rates
  • RWD continues to meet and complete projects set by the City OCP for expansion and development of infrastructure.

Proven Customer Service

As a ‘local’ water utility Rutland Waterworks provides the following: 

  • A centrally located office to serve the ratepayers of Rutland.
  • Many of the services we provide to our ratepayers are free of charge during our regular hours.
  • We take pride in knowing our customers, many by their first names.
  • Fully elected Board made up of Rutland landowners to represent the ratepayers.
  • Our independent utility helps support Rutland’s core values and identity.

Recent customer surveying shows that RWD provides better than average:

  • Access to staff
  • Response time
  • Service in general

Maintain Leadership in Industry

Rutland Waterworks has been serving the ratepayers of our community since 1949. With such a rich history we are able to lead in many areas.

  • Metering – We were the first in the city (since 1963) to have meters. We assisted the city in moving towards implementing meters in their area, now all districts are successfully following suit.
  • Data Loggers – We monitor groundwater levels and water temperature in our wells.
  • Sprinkling Regulations – In 1973, we initiated the first sprinkling regulations. 
  • Backflow Prevention – Our backflow prevention was the first of its kind  in the area in 1958, since then RWD has assisted in the implementation of a successful city-wide program, now known as the KJWC Backflow Prevention Program.
  • Strong rapport with Interior Health, our long­term staff has been able to review and provide input regarding regulations and industry challenges through regular meetings with KJWC and Interior Health.

Financial Responsibility

Rutland Waterworks practices financial responsibility by providing:

  • Strong financial management including,
    • Strong balance sheet.
    • Proven track record for staying on budget.
    • Qualified staff, including CMA designated Administrator.

Sound and Well Maintained Infrastructure

Ours works include:

  • 19 wells, (14 active).
  • Complete Automated Scada System that allows us to monitor Chlorine residual 24/7 as well as PH levels.
  • Infrastructure above and below ground is well maintained.
  • Member of PowerSmart

RWD staff performs virtually all servicing in house to control costs and ensure quality of works. All projects completed by developers are inspected by our staff and engineers.

Our employees:

  • Have over 120 years of combined experience relating to groundwater.
  • All staff are EOCP certified
  • RWD continually supports the training of our staff to ensure quality.
  • All works staff is on call 24/7, 365 days of the year, with response time within 15 minutes